TOUGHBOOK Services

Services Customized to How You Work

The Panasonic Connect Professional Services team works closely with organizations to build a customized package of consulting, application, deployment, repair and warranty services that address specific challenges.

We can start by observing your frontline workers first-hand to match them with the right solutions for the job. Next, we can field-test your solutions and implement the right mix of wireless services, device management and security. Then, to extend your IT resources, our engineers can design and deploy your new technology, including device configuration, mobile applications and integration into your IT infrastructure.

Explore more of the ways we’re here to support you.

Development

We provide development and integration services for solutions running in a Windows® environment, including developer tools, consultation, design and implementation.

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Deployment

Rapidly deploy hundreds or thousands of fully tested, configured and branded mobile devices. Our deployment services include 48-hour stress tests, asset tagging and more.

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Sustainment

Get ongoing support and maintenance, including our industry-leading warranties and repair services from our National Service Center, plus leasing and financing options.

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We’ve got you covered

Our ProServices team works closely with organizations to make sure we match the right solution to your work needs. Explore the content below to learn more about our commitment to helping you achieve your business goals.

Pros at Your Service

Our work doesn’t stop once you’ve purchased your TOUGHBOOK® mobile devices.

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Time-Saving Deployment Support

ProServices helped Roswell PD deploy TOUGHBOOK models for specific law enforcement roles.

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Panasonic Connect Professional Services

Panasonic Connect owns and operates its own US-based service and repair center.

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Worry-Free Warranty Services

Extra coverage for TOUGHBOOK devices can provide priceless peace of mind.

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ProServices sets you up for successful solution deployment with exceptional product planning, deployment, security, repair and replacement services. This episode from our podcast, The Big Rethink, discusses the importance of customer support.

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ProServices worked closely with the Roswell Police Department to understand their specific needs. From there, they tested and deployed three different, field-ready TOUGHBOOK models complete with the software and accessories officers needed.

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The Panasonic Connect Professional Services has supported customers for more than 28 years. Our technicians and engineers take the time to get to know customers, providing a personalized experience. Learn more about how we provide excellent service.

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Hialeah Fire Department got outfitted with TOUGHBOOK devices and a comprehensive warranty program. With Protection Plus, the standard warranty is augmented with no-fault accident coverage—perfect for users who are notoriously tough on their equipment.

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got-you-covered

Development

Life Cycle Consulting Services

Take advantage of our centralized intelligence and support team that works with you from project start to finish in a range of industry deployments.

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CORE Asset Management

CORE Asset Management from Panasonic Connect is a complete web solution that allows real time management of all the assets in your fleet.

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Deployment

Deployment Services

Get TOUGHBOOK mobile devices that are ready to work right out of the box. With our deployment services, you get customized systems that are fully integrated into your organization.

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Last Mile Deployment Service

Last Mile Deployment Service is designed to help you complete the final steps of your deployment without taxing your IT Department or disrupting user productivity.

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Installation & Mounting Services

Let us handle the heavy lifting and logistics surrounding TOUGHBOOK installations, including project management. The best part? You’ll save your organization time and money.

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Mobility Application Services

Defend your TOUGHBOOK devices against security risks with secure, third-party software for data and device protection, mobile device management and motion screen locking.

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Personalization Services

Make your devices, yours. Add your logo to the outer case of your TOUGHBOOK devices for added customization, brand awareness and to reduce the likelihood of theft.

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Sustainment

Professional Services

Panasonic Connect Professional Services has been serving customers for over two decades and provides fast responsiveness, a strong factory connection and a convenient central location.

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TOUGHBOOK As A Service

TOUGHBOOK® As A Service (TaaS) is a subscription service that helps bring the latest technology to your organization without breaking the bank.

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Warranty Services

With Panasonic warranty services you’ll protect your investment and benefit from faster repairs, predictable budget management and a more productive IT department.

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